Policies and Procedures

• There is a 48 HOUR CANCELLATION FEE WHICH IS THE FULL PRICE OF THE SERVICE. This also applies to no shows and cancelling a dog's appointment off of a multiple dog household.. If you do not have your appointment date/time, please reach out and I will gladly resend your date/time to you!
• There will be a trip fee of $75 for small dogs and $100 for large dogs should the service not be able to be performed due to age, health, behavior. Payment will be required upon returning dog to the client.
• PAYMENT IS DUE WHEN SERVICES ARE RENDERED, meaning as soon as dog is returned to the client or dog is placed back safely in the client's house or yard, PAYMENT IS DUE via preferred payment outlet (Venmo, Zelle, Cashapp, Check, Cash) I do not accept Credit Cards or PayPal.
• I do not leave matting in a dog's coat, leaving matting in a dog's coat is unhealthy and unethical. If client so chooses to halt service due to this policy, this will be considered a cancellation and the FULL price of the service will be due and required upon returning dog back to client.
• If client cancels two consecutive appointments in a row off of yearly sent schedule, the series of client's appointments will be removed and client will be required to schedule one appointment at a time going forward.
• If dog has fleas/ticks I will immediately bathe dog in flea/tick shampoo, then charge client accordingly.

• Please walk your dog for potty break before my arrival.
• I do not provide dog walking services.
• With mobile grooming things break, equipment fails, some appointments take longer than expected, sickness happens, traffic impacts drive time. 
• If at any time dog appears unwell, I will stop service immediately and contact client via phone call.
• If at any time I feel unsafe due to dog's behavior, I will stop service immediately and contact client via phone call to remove dog from my possession.
• If dog has minor skin infections or wounds, I will treat accordingly and let client know via text.
• Cuts, clipper burn, abrasions, quicked nails, cut  or irritated skin tags/moles/warts can happen. In the event that this occurs I will treat accordingly and let client know via text, if serious via phone call.
• It is the client's responsibility to take the dog to the vet.
• In the event of an injury, service will be stopped immediately and client will be contacted via phone call.

Mobile Grooming is unpredictable. I cannot guarantee that 

I will be able to stick to your exact appointment time. Sometimes an appointment takes longer than expected. Sometimes equipment fails. Traffic is always high volume. I may get sick or hurt and have to reschedule. I have a family and sometimes they may get sick. I am an owner operator, 

I do not have another groomer to send to you. Please allow an hour after your appointment time for my arrival. After an hour you may cancel without a cancellation fee. 

If this is something that does not work for you, mobile grooming may not be the right fit for you.

Cancelling on me is NOT the same s me rescheduling on you. Cancelling is lost income for me, you are not losing income by rescheduling. I ALWAYS get my clients taken care of in less than a week. If this does not work for you, my service may not be the right fit for you.

It is not my responsibility to remove ticks, this is the same as asking your hair stylist to remove lice. Your dog's anal gland, ear, and overall health is YOUR responsibility. I am a dog hair stylist not a veterinarian.